Technical Support Associate

Kuala Lumpur

The Technical Support Associate will work across Enterprise Systems and Global IT Service Team, consultants, and employees to fully understand the problems, and generic troubleshooting to solve for rapid resolution. This position combines technical acumen with analysis skills to deliver the highest level of problem resolution. The incumbent should be able to work independently to work on assigned tickets/tasks delivering new applications as well as to enhance existing applications based on business requirements or functional specifications. Produce technical, unit tests, and other documentation as per IT standard delivery methodology.


Essential Functions:

• Understanding of business requirements and functional specifications to deliver technical solutions to address the requirements.

• Develops technical specifications with a comprehensive unit testing plan.

• Executes unit test plan to ensure desired functionalities are working as expected.

• Performs low to medium-complexity troubleshooting and analysis to resolve application issues.

• Creates presentations and other training materials as required for knowledge transfer to support the team.

• Works cooperatively with other technical team members in the design, delivery, and support of solutions.

• Perform back-end administrative tasks.

• Document knowledge articles.

• Escalate system bugs and defects.

• Update tickets to provide accurate and current documentation of issues.

• Other duties as assigned.


Required Qualifications:

• Bachelor’s Degree in Information Systems, Computer Science, or related quantitative discipline; or equivalent experience may be substituted for a degree.

• 1-3 years of experience in support-related roles.

• Ability to communicate effectively in both written and oral forms.


Desired Qualifications:

• Desire to learn new software tools and applications.

• ITIL certification.

• Exposure to any of the following technologies: O365, SAP Systems: S/4 HANA, C4C, Concur, SuccessFactors.


Knowledge, Skills, and Abilities (KSAs):

• Problem-solving attitude with the ability to work well under pressure.

• Experience designing and troubleshooting various IT solutions.

• Creative mindset and the ability to challenge the status quo to exceed employee expectations. 

• Excellent written and oral communication skills; ability to express ideas and information clearly and concisely and tailor messages to fit the interests and needs of the audience. Demonstrated strong command of the English language.

• Attention to detail and quality with the ability to rapidly learn and apply new business concepts, models, and techniques.

• Ability to work in a fast-paced environment across multiple projects, prioritize, and delegate as needed.

• Ability to work independently and with a team.


Work Environment and Special Conditions:

• Works in a professional office and/or remote office environment.

• Routinely uses standard office equipment such as laptops, monitors, phones, and headsets.

• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

• Routinely storing, lifting, packaging, and shipping hardware.

Willing to support US working hours (prefer someone to work on Eastern time zone).

Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ready to become someone’s hero?

At Rizing we solve business challenges. We create solutions that accelerate our clients’ ability to excel at what they do best – so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.

We’re a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.

We’re not so big to have lost sight of our mission and vision or to have lost connection with our clients. We’re the right size to deliver personal professional services and to give our employees opportunities that often aren’t available at larger firms.

If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.