Client Engagement Manager, AMS

London, ENG, GB

Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers.  We provide  best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better.   For companies seeking to transform their business through SAP software, Rizing combines the scale and stability of a global company able to take on more complex projects with the expertise, focus, and attention of a boutique firm.   We offer specialized services in:    

  • Enterprise Asset Management (EAM) and Geospatial services
  • Human Capital Management (HCM)  through on-premise HCM, SuccessFactors, and Fieldglass   
  • Consumer Industries (CI) for Retail, Fashion, Consumer Products and Wholesale

If you value a culture that respects diversity, individual courage, integrity, excellence, and promotes team collaboration, Rizing may be right for you.

 

 

 

Description

As a HCM Client Engagement Manager, you act as the first and single point of contact, facilitating the day to day activities in support of SuccessFactors Managed Services clients. Also you interact with various stakeholders, for example the director and consultants in Managed Services, offshore and PS Consultants, Sales Team and Finance. 

You start your day with making an overview of the most important issues your clients are facing. The challenge is to plan the right consultant with the client to solve their problem as soon as possible. You analyse the tickets and schedule meetings with the clients to keep them updated. 

Together with your Managed Services team, you develop the client strategy. In the quarterly business meetings, you provide the statistics about the different kind of tickets to the executive team. With new clients you facilitate the onboarding including kick-off meetings, knowledge transfer, training, system access.

There are a lot more tasks that come to you as a Client Engagement Manager, we are happy to share with you during the interview. 

Required Qualifications

  • Bachelor’s degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience.
  • You gathered your first experience(s) in account leadership
  • Any experience with SAP Successfactors is desirable, but not requiered. 

Knowledge, Skills, and Abilities (KSAs)

  • Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
  • Basic knowledge of project management methodology, tools, and templates.
  • Basic knowledge of HR policies and processes and customer service principles.
  • Basic functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.

Work Environment and Special Consideration

  • Works in a professional office and/or remote office environment.
  • Routinely uses standard office equipment such as computers, phones, printers, copiers, and scanners.

Equal Opportunity

Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 

Competencies

Excellence
Respect
Collaboration
Integrity
Courage

ABOUT THE RIZING COMPANY

Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers.  We provide  best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better.   For companies seeking to transform their business through SAP software, Rizing combines the scale and stability of a global company able to take on more complex projects with the expertise, focus, and attention of a boutique firm.   We offer specialized services in:   

  • Enterprise Asset Management (EAM) and Geospatial services
  • Human Capital Management (HCM)  through on-premise HCM and SuccessFactors 
  • Consumer Industries (CI) for Retail, Fashion, Consumer Products and Wholesale

If you value a culture that respects diversity, individual courage, integrity, excellence, and promotes team collaboration, Rizing may be right for you.