People Operations Leader - EMEA

Description

Rizing are currently looking for a Regional People Operations Leader to be responsible for ensuring best-in-class experiences across the People journey for our talented employees and managers in the region.  Have you experience using effective and consistent HR business processes, policies and procedures? If so, this role will allow you to apply those skills as you lead a regional People Operations team through guiding, training, and coaching, while overseeing the activities of the People Operations team on a day-to-day basis. The Regional People Operations Leader will support all countries in the region and will report to the Global People Operations Lead.

Essential Functions

• Guides and trains the People Operations team in the region, supporting them to deliver high-quality, responsive and partnership-focused services to our internal customers.
• Optimizes daily activities, processes, procedures and performance of the people operations team through continuous improvement.
• Participating in the design and implementation of the wellbeing initiatives
• Ensures the team provides appropriate advice to the business to ensure legal compliance across all people areas

• Oversees, facilitates and delivers high-quality, responsive and partnership-focused services to our internal customers.
• Ensures policies, contracts and procedures are developed, implemented, maintained, known and followed to comply with legislation and internal processes
• Maintains and refreshes annually all people operations contents (intranet, training, documents, policies, processes, procedures, templates, etc.)
• Initiates onboarding content and execution to support new starters to Rizing and those transitioning into new roles, working in conjunction with our recruiting and learning & development teams
• Strong team player and driver of collaboration:
  • Works closely with Culture and talent partners, IT, finance, payroll
• Ensures payroll deadlines are met and payroll data is accurately captured for the pay run

Essential Functions (Continued)

• Manages and updates data to ensure our HR systems and tools (e.g. SuccessFactors) are kept up-to-date with changes to employee and position information
• Manages stakeholder expectations and promptly escalates customer satisfaction concerns
• Manages responses on diverse social networks in collaboration with Culture and Talent Partners
• Executes Rizing’s annual event processes with managers for goals, performance, compensation, etc. within the region
• Works in collaboration with the total rewards specialist to support and proceed with benefits and compensation packages for the region including benefits enrollment processes and compensation frameworks
• Updates and keeps up-to-date information on our corporate intranet portal to support employees and managers.
• Follows the immigration and global mobility processes and procedures and ensure compliance
• Facilitates and promotes the adoption of wellbeing, DEI and culture initiatives
• Prepares compliance reports as well as other necessary reporting
• Where required, participates in industrial relations related subjects
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s Degree in any field
• Experience working in an HR operations role
• Experience in leading the activities of an operational team regionally
• Experience in maintaining high quality of data

Desired Qualifications

• Experience in continuous process improvement
• A Bachelor’s Degree in Business, HR or related discipline
• HR Certification (SHRM CP, CRHA, CIPD Level 3 or above, or equivalent)
• Previous experience working as a people operations generalist
• Experience working in a regional role covering multiple countries
• Previous experience working in a global professional services firm
• Experience using SuccessFactors

Knowledge, Skills, and Abilities (KSAs)

• Process design, process improvement and root cause analysis
• Advanced knowledge of MS Office including Word, Excel, and PowerPoint.
• Ability to manage day to day people operations activities for self and others
• Ability to manage multiple priorities and meet tight deadlines, with meticulous attention to detail and strong organizational skills
• Strong listening and customer service skills
• Ability to create relationships with business stakeholders
• Knowledge of how to work with sensitive information and data and the ability to maintain confidentiality of the above

Knowledge, Skills, and Abilities (Continued)

• Ability to adapt quickly and appropriately to a range of situations as business needs arise
• Ability to readily take action on challenges, seize new opportunities, and act with a clear sense of ownership on commitments; willingness to step up and handle tough issues
• Ability to communicate to a high level of proficiency in written and verbal communications across the full range of communication channels
• Positive energy and prioritize in face of ambiguity and change

Competencies