Senior WFS Technical Consultant
Anywhere in Philippines
Description
Rizing HCM seeks an experienced Workforce Software Application Consultant for its Professional Services Team. The Consultant will provide first class service and post-sales support to Rizing HCM's Professional Services customers with the ability to support Local and Global WFS projects as required. Additionally, the Consultant will work closely with customers to deliver and support human resources systems that are based on industry best practices.
Essential Functions
- Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
- Evaluate and understand customer incidents and requests.
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance. #LI-SL1
- Contribute to customer self-help by authoring relevant knowledge base content.
- Educate customers on best practices in implementation of WFS Product Suites.
- Estimate work effort and communicate with Project Managers, customers, and stakeholders on project status.
- Gather customer-specific needs and communicate information to WFS project teams.
- Partner with all WFS internal teams during project phases to ensure a successful customer implementation.
- Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization.
- Conduct web-based and on-site customer solution training workshops.
- Become familiar with aspects of labor laws and how they impact employers and their employees.
- Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success.
Desired Qualifications
Up to date with Certifications and Accreditations (e.g., WFS);
- PT102 levels 1 & 2
- PT120 Database Schema
- PT125 Custom Reporting
- PT101 - WFS Functional Consultant
- PT102 - WFS Configuration Specialist
Knowledge, Skills, and Abilities (KSAs)
- Experience in implementing or training on a packaged software system or highly complex internally developed application.
- Knowledge of HR, Payroll, or Time & Attendance, preferred.
- Logical and technical mindset that can analyze problems and identify root causes.
- Experience with business applications and Microsoft Office Suite.
- Experience or ability to learn to write queries.
- Firm Grasp of Structured Query Language (SQL).
- Up-to-date knowledge of scripting, coding, and application software.
- Experience with programming language, preferably Java and/or SQL.
- Understand Agile Methodologies, frameworks, and practices in a services organization.
- Able to work on a dynamic, customer-focused team.
Competencies
Excellence
Respect
Collaboration
Integrity
Courage