Senior WFS Technical Consultant

Anywhere in Philippines



Rizing HCM seeks an experienced Workforce Software Application Consultant for its Professional Services Team.  The Consultant will provide first class service and post-sales support to Rizing HCM's Professional Services customers with the ability to support Local and Global WFS projects as required. Additionally, the Consultant will work closely with customers to deliver and support human resources systems that are based on industry best practices. 

Essential Functions


  • Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
  • Evaluate and understand customer incidents and requests.
  • Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance. #LI-SL1
  • Contribute to customer self-help by authoring relevant knowledge base content.
  • Educate customers on best practices in implementation of WFS Product Suites.
  • Estimate work effort and communicate with Project Managers, customers, and stakeholders on project status.
  • Gather customer-specific needs and communicate information to WFS project teams.
  • Partner with all WFS internal teams during project phases to ensure a successful customer implementation. 
  • Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization.
  • Conduct web-based and on-site customer solution training workshops.
  • Become familiar with aspects of labor laws and how they impact employers and their employees.
  • Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success.

Desired Qualifications


Up to date with Certifications and Accreditations (e.g., WFS);

  • PT102 levels 1 & 2
  • PT120 Database Schema
  • PT125 Custom Reporting
  • PT101 - WFS Functional Consultant
  • PT102 - WFS Configuration Specialist

Knowledge, Skills, and Abilities (KSAs)


  • Experience in implementing or training on a packaged software system or highly complex internally developed application.
  • Knowledge of HR, Payroll, or Time & Attendance, preferred.
  • Logical and technical mindset that can analyze problems and identify root causes. 
  • Experience with business applications and Microsoft Office Suite.
  • Experience or ability to learn to write queries.
  • Firm Grasp of Structured Query Language (SQL).
  • Up-to-date knowledge of scripting, coding, and application software.
  • Experience with programming language, preferably Java and/or SQL.
  • Understand Agile Methodologies, frameworks, and practices in a services organization.
  • Able to work on a dynamic, customer-focused team.




Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ready to become someone’s hero?

At Rizing we solve business challenges. We create solutions that accelerate our clients’ ability to excel at what they do best – so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.

We’re a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.

We’re not so big to have lost sight of our mission and vision or to have lost connection with our clients. We’re the right size to deliver personal professional services and to give our employees opportunities that often aren’t available at larger firms.

If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.