Vice President, Solution Center North America

Anywhere in USA/Eastern Anywhere in Canada/Eastern

Description

Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors®. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.

 

Oversee the operations and sales of the solution consultant team, to ensure successful and timely delivery of sales engineering and presale activities. 

Essential Functions

  • Review incoming sales requests and assign Solution Consultant Resources to support Sales Opportunities.
  • Participate in on-site customer meetings and conducts presentations.
  • Support strategic and key engagements in a customer facing role.
  • Conduct quality assurance on final drafts of Statements of Work and RFX responses.
  • Manage and follow-up on support escalations.
  • Mentor solution consultants and improve solution consultant performance.
  • Serve as a strategic partner for sales operations and sales leads.
  • Participate in internal meetings to review progress and sales support forecasting and assignments.
  • Supervise the oversight of SOW and related presale templates.
  • Maintain professional development, including continuous learning of SuccessFactors products.
  • Support sales support alignment of Solution Offerings and Services with strategy team.
  • Ensure maintenance of sales support SLA’s; develop and draft components to support business cases.
  • Perform other duties as assigned.

Required Qualifications

  • Bachelor’s degree, in the fields of Information Systems, Information Technology, Human Resources or Business.
  • 8+ years’ proven experience in the HCM professional services consulting industry.
  • 4+years of people management experience.
  • Previous proven experience in a customer-facing, delivery role.
  • Proficiency in SAP SuccessFactors solutions . 
  • Technical expertise specific to SAP SuccessFactors with experience demonstrating the solution in a customer facing capacity.

Knowledge, Skills, and Abilities (KSAs)

  • Analytical and solution oriented; ability to solve complex problems, provide detailed insight and constructive criticism into problems/complex situations. 
  • Strong presentation skills; displays confidence and poise in formal speaking situations; creates effective and compelling presentations.
  • Excellent written and oral communication skills; expresses ideas and information in a clear and concise manner; tailor message to fit the interests and needs of the audience; deliver information in a manner that is interesting and compelling to the listener.
  • Attentive listening; gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions.
  • Ability to resolve conflict; build consensus across individuals with different viewpoints; help people find common goals and interests; find mutually agreeable solutions to problems; address conflicts so that they do not escalate into more major problems.
  • Assemble talent; actively works to recruit, hire, and retain high performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment.
  • Develop talent; invest time and resources into building the capabilities of team members; help people define career goals and establish development plans to achieve them; give people constructive, developmental feedback and advice.

Knowledge, Skills, and Abilities (Continued)

  • Supports organizational goals; actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals.
  • Set a strategic vision; identifies and articulates the strategic goals and direction of the company, division, or group; establish connections between short-term goals and long-term objectives/directions.
  • Drive continuous improvement; establish methods to monitor and improve performance of systems and processes.
  • Evaluate and implement ideas; define requirements and resources needed to implement new ideas; approach innovation with a practical, task-oriented mindset; convert ideas from general concepts into actionable plans.
  • Delegate responsibility; define requirements and resources needed to implement new ideas; approach innovation with a practical, task-oriented mindset; convert ideas from general concepts into actionable plans.
  • Maintain objectivity; able to see issues from multiple perspectives; acknowledge and control assumptions and beliefs that might influence his/her views.

Competencies

Excellence
Respect
Collaboration
Integrity
Courage

Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ready to become someone’s hero?

At Rizing we solve business challenges. We create solutions that accelerate our clients’ ability to excel at what they do best – so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.

We’re a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.

We’re not so big to have lost sight of our mission and vision or to have lost connection with our clients. We’re the right size to deliver personal professional services and to give our employees opportunities that often aren’t available at larger firms.

If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.