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Senior Consultant, AMS

Anywhere in United States


Current employees: please log into our system to apply.

Description

Rizing HCM seeks an experienced WorkForce Software Suite Consultant for its Managed Services Team. This Consultant will provide first-class service for post-go live support to Rizing HCM's Managed Services customers, responding to customer requests via a ticketing system. Additionally, this Consultant will collaborate closely with customers to deliver and support human resources systems that are based on industry best practices. 

 

Essential Functions

Functions as an individual contributor and subject matter expert to deliver Workforce Software Projects/Time Mgmt support.

Manages customer request for assistance with incidents, enhancements, and instance refreshes.

Creates and delivers high quality demonstrations and presentations.

Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite

Delivers best practice and compliance consulting services to customer.

Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction.

Delivers workforce management functionality specifications for the technical team to build interfaces.

Works with client to plan and organize QA testing of configuration changes.

Facilitates knowledge transfer with clients via customer/administrator and end user training.

Interacts with Software Specific Partner Resources in addition to payroll vendors, client contacts and internal teams.

Understanding of clients’ Payroll business requirements and objectives

Completes continuing education activities to attain and maintain professional certifications.

Required Qualifications

Bachelor’s degree in information systems/technology or business, or equivalent experience in a relevant field.
•    4+ years of related industry experience with country specific time and attendance background. Experience completing multiple time and attendance implementation projects. Direct experience participating in software implementation projects.
•    4+ years of Workforce Software Suite experience including complex global time configuration.
•    Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability. 
•    Workforce Software Forecasting and Scheduling Functional and Technical certification.

Desired Qualifications

Prior experience or knowledge of Human Resources, Time Management and Benefit Platform systems
•    Previous product specific training
•    Prior experience in functional or technical consulting role.
•    Workforce Software Suite or Time Management, or equivalent project experience.

Knowledge, Skills, and Abilities (KSAs)

Advanced capacity to write complex Time and Attendance Configuration and Rules.
•    Deep knowledge of the HCM to Workforce time integration needs. 
•    Advanced understanding of the End of Period Processing and Payroll export. 
•    Advanced understanding of HR functions and business processes.
•    Advanced knowledge of SuccessFactors product.
•    Ability to attentively listen and effectively communicate with clients to build relationships.
•    Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
•    Ability to work collaboratively as part of a project team, deploying the features and functions of Workforce Software Suite products as outlined in the Statement of Work.
•    Ability to create and deliver presentations.
•    Ability to manage time and multiple projects with a high degree of diligence.

Work Environment and Special Consideration

  • Works in a professional and/or remote office environment.
  • Will be required to travel to client locations. 

Competencies

Excellence
Respect
Collaboration
Integrity
Courage

Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ready to become someone’s hero?

At Rizing we solve business challenges. We create solutions that accelerate our clients’ ability to excel at what they do best – so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.

We’re a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.

We’re not so big to have lost sight of our mission and vision or to have lost connection with our clients. We’re the right size to deliver personal professional services and to give our employees opportunities that often aren’t available at larger firms.

If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.

Apply now »