HCM Consultant SAP SuccessFactors ( Employee Central Payroll)
Manila Office
Description
Functions as a key resource for customers and leads post-go-live support teams. Provides functional expertise, guidance, presentation, and instruction on SuccessFactors’ products to customers. Ensures successful support of the SuccessFactors' product.
Essential Functions
- Functions as an individual contributor leading a product support team to support SuccessFactors products after implementation.
- Gathers and analyzes the clients’ business requirements and objectives.
- Creates and delivers high-quality demonstrations and presentations.
- Develops system configurations to conform to client specifications and best practices.
- Adheres to software implementation standards and best practices.
- Troubleshoots and provides a resolution of system issues or defects, as assigned.
- Completes internal tasks as assigned.
- Assists with the preparation of training materials to include teaching clients how to utilize the system.
- Completes demonstration setups.
- Coaches junior consultants on customer work.
- Ensures work is completed within agreed service levels
- Prepares status updates, tracking time, and expenses to ensure timely system implementation.
- Completes continuing education activities to attain and maintain professional certifications.
- Performs other duties as assigned.
Required Qualifications
- 1 year of Associate Consultant experience with detailed knowledge of business processes, technical documentation, and systems implementation.
- Prior experience in a functional or technical consulting role.
- Bachelor's Degree in Business, Human Resources, Computer Science, Information Systems, Education, or equivalent experience in a related relevant field.
- Professional SAP SuccessFactors module certifications in Employee Central Payroll (ECP)
- SAP SuccessFactors module certification or experience in Employee Central (EC) preferred
Desired Qualifications
- Prior experience or knowledge of Human Resources and/or payroll.
Knowledge, Skills, and Abilities (KSAs)
- Advanced understanding of HR functions and business processes.
- Advanced knowledge of SuccessFactors' product.
- Ability to attentively listen and effectively communicate with clients in order to build relationships.
- Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
- Ability to work collaboratively as part of a project team, deploying the features and functions of SuccessFactors products as outlined in the Statement of Work.
- Ability to create and deliver presentations.
- Ability to manage time and multiple projects with a high degree of attention to detail.
Work Environment and Special Consideration
- Works in a professional office and/or remote office environment.
- Routinely uses standard office equipment such as laptops, monitors, phones, and headsets.
Competencies
Collaboration
Courage
Excellence
Integrity
Respect