HCM Service Manager, Managed Services, Technical

Manila, PH, 00, PH

Description

The Service Manager ensures the delivery of consulting excellence for Managed Services clients within the assigned service area.  Service Managers are responsible for leading consultants and managing the service area to assure the delivery of high-quality service to meet client needs.

Essential Functions
  • Utilizes expert industry knowledge to assure the completion of assigned tickets, according to the SLA guidelines.
  • Provides direction to a team of specialized SAP and SuccessFactors consultants to assure the service area can successfully support the required software product and provide consulting excellence to Managed Services clients.
  • Leverages dynamic leadership qualities to motivate, mentor, and lead a team of consultants in the delivery of exceptional customer experience within their specialized service area. 
  • Monitors the on-time delivery of assigned milestones to maintain customer satisfaction.
  • Ensures proper KT is available for designated Managed Services clients in their domain area.
  • Drives growth within assigned service area through providing continuous learning and development opportunities, supporting knowledge transfer between consultants, continuously learning new lines of business, and maintaining personal professional development.
  • Participates in the strategic planning of service delivery development and future support of assigned modules.
  • Prepares Release Management reports, reviews forecasting and utilization reports, approves time, tracks expenses, and monitors up-to-date certifications, and completes performance appraisals on a scheduled basis.
  • Participates in client, corporate, and 1:1 direct report meetings.
  • Performs other duties as assigned.
Essential Functions (Continued)
Required Qualifications
  • Bachelor’s Degree in Business, Information Systems, or related field.
  • Certification in one or more platforms within a specialized area.
  • Minimum 10 years of industry experience.
  • Minimum 5 years of SuccessFactors domain.
  • Minimum 1-year supervisory role.
Desired Qualifications
  • Previous XML experience.
  • Previous experience in business process analysis and design.
Knowledge, Skills, and Abilities (KSAs)
  • Expert knowledge of Microsoft Office products.
  • Communication skills with the ability to listen attentively and build relationships with clients, colleagues, and executive team members.
  • Ability to assemble, lead, motivate, mentor, and retain a high-performing team, and maintain a challenging work environment.
  • Ability to effectively find solutions and collaborate with project team members to provide exceptional customer service.
  • Ability to meet customer application solutions through strong knowledge of business and technical processes.
  • Time management and organizational skills with the ability to navigate multiple projects and respond to changing requirements in a flexible manner.
  • Ability to work under pressure and meet critical deadlines.
  • Analytical and problem-solving skills, with a solutions-oriented attitude and the ability to develop business process analysis and design.
Knowledge, Skills, and Abilities (Continued)
Work Environment and Special Consideration
  • Works within a professional office environment.
  • Routinely uses standard office equipment such as a computer and telephone.
Competencies
Collaboration
Courage
Excellence
Integrity
Respect

ABOUT THE RIZING COMPANY

Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers.  We provide  best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better.   For companies seeking to transform their business through SAP software, Rizing combines the scale and stability of a global company able to take on more complex projects with the expertise, focus, and attention of a boutique firm.   We offer specialized services in:   

  • Enterprise Asset Management (EAM) and Geospatial services
  • Human Capital Management (HCM)  through on-premise HCM and SuccessFactors 
  • Consumer Industries (CI) for Retail, Fashion, Consumer Products and Wholesale

If you value a culture that respects diversity, individual courage, integrity, excellence, and promotes team collaboration, Rizing may be right for you.