Service Director Core HR

Manila, 00, PH


The Service Director Core HR provides support for practices specialized in SAP and SuccessFactors Systems and Solution landscapes. The Service Director Core HR is responsible for supporting the Senior Director in managing their practice to ensure their consultants can successfully deliver high-quality implementations. Span of activities include, but not limited to: people management, pre-sales, resource allocation, training, service delivery, quality assurance, and project financial adherence. Serve as an industry subject matter expert, manage client relationships and work on high-visibility projects.


Essential Functions
  • Manage a team of consultants with SuccessFactors and SAP knowledge in a common area.
  • Mentor consultants, conduct performance reviews and improve consultant performance.
  • Participate in the determination of how we implement modules, including presales documentation, discovery, and sizing.
  • Delivers SuccessFactors and/or SAP projects as a Subject Matter Expert, gathering and analyzing the clients’ Human Resources business requirements and objectives.
  • Configure and design the SF system configuration based on Human Resources best practices.
  • Participate in client and corporate meetings.
  • Maintain one’s own professional development including continuous learning of new lines of Human Resources business and SuccessFactors products/technologies.
  • Accurately track own time and expenses.
  • Provide guidance that supports employee career development.
  • Perform other duties as assigned.
Required Qualifications
  • Bachelor’s degree in Information Systems, Information Technology or Business.
  • Professional SuccessFactors certifications in two or more modules such as RCM, RMK, LMS, EC, or WFA.
  • 5 – 10 years SuccessFactors consultant experience.
  • 5 – 10 years in a Human Resources and/or business role with experience in key HR functions.
  • 2 – 3 years’ experience leading teams.
Knowledge, Skills, and Abilities (KBAs)
  • Analytical and solution oriented; ability to solve complex problems, provide detailed insight and constructive criticism into problems and complex situations. 
  • Strong presentation skills; displays confidence and poise in formal speaking situations; creates effective and compelling presentations.
  • Excellent written and oral communication skills; expresses ideas and information in a clear and concise manner; tailor message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener.
  • Attentive listening; gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions
  • Resolves conflict; builds consensus among individuals with different viewpoints; helps people find common goals and interests; finds mutually agreeable solutions to problems; addresses conflicts so they do not escalate into more major problems.
  • Assembling talent; actively works to recruit, hire, and retain high performers; constantly looks for talent to add to the organization; creates a challenging and rewarding work environment.
  • Developing Talent; invests time and resources into building capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice.
  • Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals.
  • Setting a strategic vision; identifies and articulates the strategic goals and direction of the company, division, or group; establishes connections between short-term goals and long-term objectives/directions.
  • Driving continuous improvement; establishes methods to monitor and improve performance of systems and processes.
  • Evaluate and implement ideas; defines requirements and resources needed to implement new ideas; approaches innovation with a practical, task-oriented mindset; converts ideas from general concepts into actionable plans.
  • Delegates responsibility and maintains objectivity; able to see issues from multiple perspectives; acknowledges and controls assumptions and beliefs that might influence his/her views.
Skill Requirements
  • Utilize computer software (specified above)
  • Retrieve and compile information
  • Maintain records/logs
  • Verify data and information
  • Organize and prioritize information/tasks
  • Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
  • Excellent Verbal communication
  • Excellent Written communication
  • Public speaking/group presentations
  • Research, analyze and interpret information
  • Investigate, evaluate, recommend action
  • Leadership and supervisory, managing people
  • Basic mathematical concepts (e.g. add, subtract)
  • Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.


Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. The portfolio of brands includes:

  • Vesta Partners, an Enterprise Asset Management (EAM) professional Services firm.
  • Rizing HCM, an SAP SuccessFactors powerhouse exclusively focused on HCM which includes:
    • /N SPRO HCM
    • AASONN
    • 3D RESULTS
    • Synchrony Global
  • /N SPRO CONSUMER INDUSTRIES a prominent firm fully focused on providing leading SAP functional and technical consulting services to Fortune 500 companies in the Consumer Industries market.