Client Engagement Manager, SuccessFactors, AMS. Any cities in NA.

Montreal, QC, CA

Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers.  We provide  best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better.   For companies seeking to transform their business through SAP software, Rizing combines the scale and stability of a global company able to take on more complex projects with the expertise, focus, and attention of a boutique firm.   We offer specialized services in:    

  • Enterprise Asset Management (EAM) and Geospatial services
  • Human Capital Management (HCM)  through on-premise HCM, SuccessFactors, and Fieldglass   
  • Consumer Industries (CI) for Retail, Fashion, Consumer Products and Wholesale

If you value a culture that respects diversity, individual courage, integrity, excellence, and promotes team collaboration, Rizing may be right for you.

 

 

 

Description

Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients.  Interacts with the Director and Consultants in Managed Services, offshore and PS Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.

Essential Functions

  • Functions as an individual contributor serving as a single point of contact for Managed Services clients to include handling escalated service issues and monitoring case resolution.
  • Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
  • Develops and implements an account strategy for clients within the portfolio.
  • Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets.
  • Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, training, system access.
  • Work with the sales and professional services teams to smoothly transfer ownership of the client and monitoring hours utilization against contract hours cap.
  • Aligns and partners with Sales to ensure retention and identify up-sell opportunities.
  • Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience.
  • Coordinates quarterly release review including ownership of master release file, developing a timeline, coordinating resource assignment with Director Managed Services.
  • Completes continuing education activities to attain and maintain professional certifications.
  • Performs other duties as assigned.

Essential Functions (Continued)

 

Required Qualifications

  • Bachelor’s degree in Business, Human Resources, Project Management, or related discipline or equivalent work experience.
  • 2 years of account leadership experience.
  • Previous SAP SuccessFactors experience in implementation or as end-user.

Desired Qualifications

Knowledge, Skills, and Abilities (KSAs)

  • Basic knowledge of project management methodology, tools, and templates.
  • Basic knowledge of HR policies and processes and customer service principles.
  • Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
  • Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
  • Ability to manage complex customer engagements.
  • Ability to effectively communicate, including presenting information and responding to questions.
  • Ability to build relationships with a variety of groups including executives, managers, consultants, and clients.
  • Ability to analyze and solve complex problems, with the ability to implement resolutions.
  • Ability to establish and manage multiple priorities and meet tight deadlines with attention to detail and strong organizational skills.
  • Ability to sell and deliver consulting services.

Knowledge, Skills, and Abilities (Continued)

 
 

Work Environment and Special Consideration

  • Works in a professional office and/or remote office environment.
  • Routinely uses standard office equipment such as computers, phones, printers, copiers, and scanners.

Competencies

Excellence
Respect
Collaboration
Integrity
Courage

ABOUT THE RIZING COMPANY

Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers.  We provide  best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better.   For companies seeking to transform their business through SAP software, Rizing combines the scale and stability of a global company able to take on more complex projects with the expertise, focus, and attention of a boutique firm.   We offer specialized services in:   

  • Enterprise Asset Management (EAM) and Geospatial services
  • Human Capital Management (HCM)  through on-premise HCM and SuccessFactors 
  • Consumer Industries (CI) for Retail, Fashion, Consumer Products and Wholesale

If you value a culture that respects diversity, individual courage, integrity, excellence, and promotes team collaboration, Rizing may be right for you.