HCM Director, Sales Operations (MY)

Kuala Lumpur, 14, MY


Serves as key partner to the Executive Vice President by providing sales analytics to the sales management team.  Responsible for the management of complex contractual matters, consisting of over 1000 custom transactions per year, without impeding the sales process and while ensuring quality in contract responses adheres to company policies.

Essential Functions

  • Enables the sales team to focus on matching customer needs to company solutions.
  • Drives efficiency of sales processes through the development and deployment of sales tools and aids.
  • Serves as a control point to ensure company standards are met for incoming contracts and customer orders.
  • Ensures fair and consistent application of credit and commissions earned, based on sales comp plans.
  • Coordinates the centralized and standardized handling of lead assignments to the sales team and order handoff into delivery systems.
  • Performs routine and ad hoc reporting and provides trend analysis of sales data.
  • Provides decision support for territory assignment and load balancing.
  • Drafts and reviews sales proposals, contracts and presales documentation.
  • Reviews incoming sales orders and sales credit.
  • Oversees and may perform CRM system administration and data maintenance.
  • Develops and deploys sales tools; seeks automation solutions through the sales process.
  • Performs other duties as assigned.

Essential Functions (Continued)

Required Qualifications

  • Bachelor of Science Degree in a Business related field.
  • 3-5 years experience in CRM, Excel/Analytics tools, database administration and programming.
  • 5+ years experience in contract management.

Desired Qualifications

Knowledge, Skills, and Abilities (KBAs)

  • Advanced proficiency in Microsoft Office Suite products.
  • Attention to detail.
  • Analytical, logical thinking and solutions oriented.
  • Ability to communicate technical information to non-technical clients.
  • Strong organizational, planning and time-management skills.
  • Strong negotiation skills; displays confidence and poise in formal speaking situations.
  • Excellent written and oral communication.
  • Willingness to learn new platforms with minimal, formal training.

Knowledge, Skills, and Abilities (Continued)

Work Environment and Special Consideration

  • Work in a professional and/or remote office environment.
  • Will be required to travel to client locations.        
  • Routinely uses standard office equipment such as computers, phones and copiers.

Skill Requirements

  • Typing/computer keyboard
  • Utilize computer software (specified above)
  • Organize and prioritize information/tasks
  • Operate office equipment
  • Verbal communication
  • Written communication
  • Basic mathematical concepts (e.g. add, subtract)


This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.


Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. The portfolio of brands includes:

  • Vesta Partners, an Enterprise Asset Management (EAM) professional Services firm.
  • Rizing HCM, an SAP SuccessFactors powerhouse exclusively focused on HCM which includes:
    • /N SPRO HCM
    • AASONN
    • 3D RESULTS
    • Synchrony Global
  • /N SPRO CONSUMER INDUSTRIES a prominent firm fully focused on providing leading SAP functional and technical consulting services to Fortune 500 companies in the Consumer Industries market.